Our Customer Success team includes people from different continents that are enriching and challenging each other while having a lot of fun working together. As our customer base is growing, so is our team. We shape the future of Customer Success Management at Metalshub with every new customer joining our portfolio!
Senior Manager (m/f/d) Strategic Accounts
Metals Hub GmbH • Düsseldorf
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Full-time
Our team
Our mission
We are responsible for building long-lasting relationships with our customers. In order to develop the best ideas, we challenge our team members’ creativity in weekly alignments on how to tackle our customers’ pain points. We meet for team nights on a monthly basis, preferably together with other teams that we closely work together with.
Düsseldorf
from today
YOUR MISSION
- Drive innovation and engagement through technology in our customer’s organisations
- Independently manage the customer onboarding processes: Lead the implementation of scalable onboarding processes & build relationships with key decision makers and influencers in our rapidly growing customer base
- Continuously engage with decision makers in the organisations of our customers helping them with their digital transformation
- Coordinate implementation projects of new features for customers
- Actively shape the growth traction of Metalshub: Develop customer success stories with our sales and marketing team through case studies, joint publications, testimonials, referrals with our existing customer base
YOUR SKILLSET
- You bring 4+ years of work experience in driving outcomes in a fast-paced environment, like management consulting, project management or a start-up environment
- ‘Customer first’ mindset - a deeply rooted passion to understand our customers’ needs and help them achieve their goals
- Excellent and proactive communication skills in English language to build trust, drive engagement and communicate decisions based on data
- Confidence and skillset to engage with decision makers and executives
- Project management experience to drive a growing number of customer projects with the ability to meet deadlines
OUR PROMISE
Be part of an international team that works with passion and fun on ambitious goals
Collaborate with highly talented, experienced, and nice colleagues from around theworld
Contribute to an innovative company and product that drives transparency,digitalisation and sustainability in one of the biggest, dirtiest and most "traditional"industries in the world
Experience a dedicated, value-driven management team that truly cares about youand values your feedback & input (e.g. in frequent 1on1-Feedbacks andcompany-wide weekly feedback polls)
Grow with us through challenging new tasks, internal & external training, anddifferent career paths
If you want to invest in a company pension scheme, Metalshub contributes with 20%of employee's investment sum of their pension (Betriebliche Altersvorsorge)
Life is not only about work, so we provide an employee- & family-friendly workenvironment with flexible working hours and remote working possibilities
Meet your team in a relaxed atmosphere at regular team events like monthly teamnights, workshops, summer parties, etc.
Take ownership of an exciting and involving role in a growing company
Use our free language courses to communicate with your teammates and ourinternational customers on a more personal level or just to dedicate yourself to a newhobby
Take advantage of the discounts of the “Corporate Benefits” program
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