Junior Solution Engineer (m/f/d)

Metals Hub GmbH • Düsseldorf

Full-time

Our team

Our Customer Success team includes people from different continents that are enriching and challenging each other while having a lot of fun working together. As our customer base is growing, so is our team. We shape the future of Customer Success Management at Metalshub with every new customer joining our portfolio!

Our mission

We are responsible for building long-lasting relationships with our customers. In order to develop the best ideas, we challenge our team members’ creativity in weekly alignments on how to tackle our customers’ pain points. We meet for team nights on a monthly basis, preferably together with other teams that we closely work together with.

Düsseldorf

from today

YOUR MISSION

Drive the process mapping with new and existing customers & support in mid to late sales stage
Be the first technical contact for the customer with regard to module description and usage
Be the internal product ambassador, responsible for internal product demos for the sales team & defining best practices
Collaborate with cross-functional teams by managing the interface between customer-facing functions and product to ensure successful project delivery
Build trusted relationships with customers, industry experts, partners and strategic third parties to enable and ensure 360 degree Customer Discovery

YOUR SKILLSET

You bring 1+ years of work experience in driving outcomes in a fast-paced, results-oriented environment, experience in a B2B start-up environment is a plus
'Customer first' mindset - a deeply rooted passion to understand our customers’ needs and help them achieve their goals
Excellent and proactive communication skills in both English and German to build trust and drive engagement, other languages are a plus
Profound experience in working with tools like Pipedrive, Figma & Notion
Solution-oriented mindset with the ability to build strong relationships

OUR PROMISE

Be part of an international team that works with passion and fun on ambitious goals

Collaborate with highly talented, experienced, and nice colleagues from around theworld

Contribute to an innovative company and product that drives transparency,digitalisation and sustainability in one of the biggest, dirtiest and most "traditional"industries in the world

Experience a dedicated, value-driven management team that truly cares about youand values your feedback & input (e.g. in frequent 1on1-Feedbacks andcompany-wide weekly feedback polls)

Grow with us through challenging new tasks, internal & external training, anddifferent career paths

If you want to invest in a company pension scheme, Metalshub contributes with 20%of employee's investment sum of their pension (Betriebliche Altersvorsorge)

Life is not only about work, so we provide an employee- & family-friendly workenvironment with flexible working hours and remote working possibilities

Meet your team in a relaxed atmosphere at regular team events like monthly teamnights, workshops, summer parties, etc.

Take ownership of an exciting and involving role in a growing company

Use our free language courses to communicate with your teammates and ourinternational customers on a more personal level or just to dedicate yourself to a newhobby

Take advantage of the discounts of the “Corporate Benefits” program

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