Our Customer Success team includes people from different continents that are enriching and challenging each other while having a lot of fun working together. As our customer base is growing, so is our team. We shape the future of Customer Success Management at Metalshub with every new customer joining our portfolio!
Intern (m/f/d) Customer Success
Metals Hub GmbH • Düsseldorf
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Full-time
Our team
Our mission
We are responsible for building long-lasting relationships with our customers. In order to develop the best ideas, we challenge our team members’ creativity in weekly alignments on how to tackle our customers’ pain points. We meet for team nights on a monthly basis, preferably together with other teams that we closely work together with.
Düsseldorf
from today
YOUR MISSION
- As part of our customer success team you will be involved in the onboarding of new customers and train new users of our platform
- Build trusted relationships with our existing customers and analyse customer information (e.g. feedback, behavior analysis etc.)
- Identify potential for investments in our customer relationships & upsell opportunities
- Communicate platform changes to our customers
- Prepare and join customer meetings (potentially abroad)
YOUR SKILLSET
- You are an enrolled student at least in the 4th semester
- You bring distinct communication skills in dealing with customers and the ability to inspire people
- You are a highly driven individual with strong analytical skills and an ambitious team player
- You get things done, learn fast and aim to grow professionally every day
- You are open to travel with the team to customers abroad
- You are fluent in German and English (spoken and written)
OUR PROMISE
Work on a digital product that will drive positive change in a whole “real world” industry
An exciting and involving role where you will learn how to shape the future of themetals industry
Be part of an international team that works with passion and fun on ambitious goals
Collaborate with highly talented, experienced, and nice colleagues from around the world
Experience a dedicated, value-driven management team that truly cares about you as a person and is interested in your opinions (e.g. in frequent 1on1-Feedbacks and company-wide weekly feedback polls)
Grow with us through challenging new tasks, internal & external training, and different career paths
Life is not only about work, so we provide an employee- & family-friendly work environment with flexible working hours and remote working possibilities
Meet your team in a relaxed atmosphere at regular team events like monthly team nights, workshops, summer parties, etc.
Take advantage of the discounts of the “Corporate Benefits” program
Use our free language courses to communicate with your teammates and our international customers on a more personal level or just to dedicate yourself to a new hobby
Contacts
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